Our Goodnight Promise

Your booking is safe

HotelConnect is a bonded member of ABTA. This means that when you make your booking with HotelConnect, you get full financial protection - your money is protected, and your booking is secure. No ifs, no buts; you are in the safest hands in travel. For more details click here.

We also have incredibly high standards for our online site security. We make every effort to maintain customer confidentiality when making an online payment. This includes ensuring the security of your credit card details and other personal information.

Hotels regularly inspected

Our Hotel Specialists have been travelling the world for over 15 years searching for hotels they love and know you will too. When they find such a hotel they inspect it from cellar to ceiling, give it an honest star rating (link to star rating pop up) and write an honest review so you know exactly what you’re booking. Then we revisit them regularly to double check they’re still in ship-shape order for you. And believe me we check every single little detail - even how squashy the pillows are! – we won’t sell them if we wouldn’t consider staying in them!

A UK Based Call centre

Each member of our award-winning call-centre team has been carefully selected for their sunny personality, love of all things hotels and willingness to go that extra mile (or ten) to help our customers. They’re based here in our North London offices and love nothing better than making sure you find your perfect stay. So go on… give them a buzz today on 0845 230 8888.

And rest assured we will always quote you easy-to-understand prices, with absolutely no hidden extras.

The best value for money

Here at HotelConnect we’re a pretty proud lot. We know what makes a good hotel and choose to only work with the best. We’re particularly competitive when it comes to prices so, whether it’s a budget beating beauty or gold plated tap extravaganza, we’ll make sure you get the best price possible. Find our hotels cheaper anywhere else, we’ll match the price. And rest assured we will always quote you easy-to-understand prices, with absolutely no hidden extras.

A stress free booking

We want your stay to be utterly enjoyable right from the beginning of your holiday research. That’s why we’ve designed our website so you can search to book in just three easy steps: Search – Select - Purchase. Or, if you’d prefer speaking to someone about your booking then our award-winning customer service advisors can help. Both our website and friendly call centre team are full of answers to any questions you may have - whether it be advice on where to do your shopping or simply how to get to your hotel from the airport.

We promise to look out for you before, during and even after your stay. Your booking is always double confirmed, secure and guaranteed. So all you need worry about is where to go and what to pack. Easy!

We’re here for you

From the super knowledgeable IT guys who keep the websites running, to the friendly phone answerers (some of whom stay up all night to answer our 24hr helpline!) everyone at HotelConnect is passionate about hotels.

Some of the people you might come across in your travels with us are:

Our call centre team of Anita, Les, Lisa, Arianna, Sandra, Per, Nikki, Kelly, Hanne, Ilma, Rochelle, Leticia and Malin. Along with fluent English there are 10 different languages spoken between them so we can talk with our hotels worldwide and ensure they meet your needs. Anita makes sure the team’s heads are stuffed full of knowledge about our destinations and hotels. We even send them out of the office to actually see the hotels so they’re always learning helpful new things to share with you.

Our Goodnight Promise Keepers - Leila, Barry and Paula. If you have an issue before, during or after your stay, they’re ready to fix it for you. Just drop them an email, or give them a call. Plus they’re available throughout your stay on our 24hr helpline.

Ruth, Sarah, Tony, Andrew, Lisa, Maria, Rachel, Rosario and Rowena are our team of Hotel Specialists. They have the job that we all want – travelling the world and visiting hotels (and they call that work!). They select only the best hotels for you – we won’t sell them if we wouldn’t consider staying in them!

And then there’s me, Chris Fraser, Managing Director of HotelConnect. I started this company 15 years ago, so that people who like to travel independently and make their own bookings can do so, secure in the knowledge that we give them an honest representation of the hotels without all the marketing waffle. Not to mention the best prices possible.